Refund policy

At Vana Home, every product is handcrafted with care, making each piece unique. Slight variations in color, texture, or finish are natural and not considered defects.

Returns & Exchanges

• Returns are accepted only in the form of store credit, issued after the returned item passes our quality check.
• Products must be returned unused, in their original packaging, and within 7 days of delivery.
• We do not offer refunds or cancellations once an order has been placed.
• Certain items, such as custom orders, personalized products, and items purchased on sale, are not eligible for return or exchange.

Damages & Issues

• Please inspect your order upon delivery and notify us within 24 hours if the item is defective, damaged, or incorrect. Kindly share photographs so we can resolve the issue promptly.

Shipping

• Shipping timelines may vary depending on product availability and delivery location.
• All orders are processed and shipped from Mumbai, India, and are subject to local laws and jurisdiction.

How to Initiate a Return

To request a return, please write to us at vanyaliving@gmail.com with your order details. Items sent back without prior approval will not be accepted.